Privacy Policy

Last Updated: December 16, 2025

At Unpackly, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use the Unpackly Chrome Extension.

TL;DR: We collect anonymous usage statistics (like how many surveys you unpack) to improve Unpackly. We do NOT collect personal information, survey content, or emails you search. You can opt out anytime in Settings.

1. Information We Collect

1.1 Usage Analytics (Optional)

With your consent (enabled by default, opt-out available), we collect anonymous usage statistics via Google Analytics 4 to understand how Unpackly is used and improve the extension.

Data Collected Purpose Example
Event counts Understand feature usage "User unpacked 5 surveys today"
Feature interactions Identify popular features "Data Mapping generated 10 times"
Anonymous client ID Distinguish unique users "client_abc123xyz" (random)
Environment type Understand usage context "Sandbox" or "Production"

1.2 Local Storage (Required for Functionality)

The following data is stored locally on your device and is never transmitted to our servers:

2. What We Do NOT Collect

We explicitly do NOT collect:

  • ❌ Survey IDs or survey content
  • ❌ Email addresses you search on Broadcaster
  • ❌ Your name, email, or Medallia account information
  • ❌ Medallia domain names or company identifiers
  • ❌ Any personally identifiable information (PII)

3. How We Use Your Information

We use the collected anonymous analytics data to:

  1. Improve Features: Understand which features are most valuable
  2. Fix Bugs: Identify usage patterns that may indicate issues
  3. Prioritize Development: Focus on features users actually use
  4. Measure Adoption: Track overall extension growth

4. Data Sharing and Third Parties

4.1 Google Analytics 4

We use Google Analytics 4 to process anonymous usage statistics. Google's use of this data is governed by their Privacy Policy.

4.2 No Sale of Data

We do not sell, rent, or share your data with any third parties for marketing or advertising purposes.

5. Your Privacy Rights

5.1 Opt-Out of Analytics

You can disable analytics collection at any time:

  1. Right-click the Unpackly extension icon
  2. Select "Options"
  3. Uncheck "Share anonymous usage statistics"

5.2 Data Deletion

Since we only collect anonymous event counts (not tied to your identity), there is no personal data to delete. If you uninstall the extension, all locally stored data is automatically removed from your device.

5.3 Access to Your Data

All data stored by Unpackly is stored locally on your device. You can view it at any time using Chrome's Developer Tools.

6. Data Security

We implement industry-standard security measures:

7. Compliance

7.1 GDPR (EU Users)

For users in the European Union, we comply with GDPR by:

7.2 CCPA (California Users)

For California residents, we comply with CCPA by:

Questions or Concerns?

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: abhin@unpackly.com
LinkedIn: linkedin.com/in/abhingupta
Slack: Join our community